Return & Refund Policy

At GBXLuxuryLLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unworn, unused, and unaltered

  • Include all original tags, packaging, and accessories

  • Be accompanied by proof of purchase or order confirmation

To initiate a return, please contact us at support@gbxluxuryllc.com.

If your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

For any questions regarding returns, please contact us at support@gbxluxuryllc.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at support@gbxluxuryllc.com with photos and details of the issue. We will evaluate the situation and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final sale items

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

The fastest way to exchange an item is to return the original item (if eligible) and place a new order once the return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be in their original condition, unused, with tags attached, and in the original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@gbxluxuryllc.com.

Contact Information

GBXLuxuryLLC
Email: support@gbxluxuryllc.com